Privacy Policy

1. Introduction

Hart Group ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our savings and affiliate programmes.

By accessing our website or registering as a member, you agree to the collection and use of information in accordance with this policy. Please read this carefully before using our services.

2. Information We Collect

We collect the following categories of personal information when you interact with Hart Group:

• Identity Information: Full name, date of birth, gender, and government-issued ID (Aadhaar, PAN, Voter ID, etc.)
• Contact Information: Mobile number, email address, and residential/delivery address
• Financial Information: Bank account details, UPI ID, and transaction history for commission payouts and savings scheme
• KYC Documents: Photographs, identity proof, and address proof as required by applicable regulations
• Device & Usage Data: IP address, browser type, pages visited, and referring URLs
• Communication Records: Records of your correspondence with our customer support team
• Referral Network Data: Information about members you refer and your affiliate network structure

3. How We Use Your Information

• To register and manage your Hart Group membership account
• To process your savings plan enrolments and track monthly payments
• To calculate and disburse affiliate commissions accurately and on time
• To process product orders, deliveries, and after-sales service requests
• To send transactional communications such as payment confirmations and order updates
• To send promotional offers and programme updates (with your consent)
• To comply with legal obligations including TDS deduction and GST filings
• To detect, prevent, and address fraudulent activities or misuse of our platform

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted vendors who assist in payment processing, logistics, and KYC verification — bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government authority, including income tax and GST authorities
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity
• Affiliate Network: Limited information (your name and membership ID) visible to your upline sponsor
• Fraud Prevention: With fraud prevention agencies or law enforcement when necessary to protect our members

5. Data Security

We implement appropriate technical and organisational security measures including SSL/TLS encryption, secure storage, regular security audits, and restricted staff access. While we strive to protect your personal information, no electronic transmission is 100% secure. Please use strong passwords and do not share your login credentials.

6. Data Retention

We retain your personal information for as long as your membership is active and as required by applicable law (typically 7 years for financial records under Indian law). You may request deletion of your account data subject to legal retention requirements.

7. Your Rights

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of any inaccurate or incomplete information
• Right to Deletion: Request deletion of your data (subject to legal retention requirements)
• Right to Opt-Out: Unsubscribe from promotional communications at any time

To exercise any of these rights, please contact us at sales@hartgroupproducts.com

8. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyse traffic. You may configure your browser to refuse cookies; however, some features may not function correctly without them.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered members of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.